Refund Policy

CANCELLATION & EXCHANGES

CAN I CANCEL OR CHANGE MY ORDER?

We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact our support team at support@fampreciousgifts.com for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

CAN I RETURN MY PURCHASE?

We're confident you'll be thrilled with your purchase.Should you have any concerns or consider returning it, please reach out to our support team with your reasons for the return.If it's a matter of simply changing your mind, return shipping costs will be your responsibility.Our returns policy extends for 30 days from the date of purchase. Upon receiving your returned product, we'll process a full refund within 72 hours.Please note that personalized name necklaces, being made-to-order, are non-returnable and non-refundable.

If you notice a defect in the item once you receive it, kindly send us few photos of the item and your order ID to our support team at support@fampreciousgifts.com. We'll promptly replace it after review from our side without requiring you to return the item.

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.

If you notice a defect in the item once you receive it, kindly send us few photos of the item and your order ID to our support team at support@fampreciousgifts.com. We'll promptly replace it after review from our side without requiring you to return the item.